How to Contact – ESTA Application

Apply for ESTA here Please apply 72 hours before departure
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How to Contact

The ESTA Online Center is limited to responding to inquiries from customers in order to accurately understand and promptly respond to customer inquiries.
Input information varies depending on the content of the inquiry. Please check the procedure for each “inquiry type” below.

1-1. Enter your inquiry

(Inquiry type: Application method, application status, expiry date, registration information, receipt, etc.)

Enter your inquiry

If you have selected the inquiry type “About application”, “About application status”, “Want to know the expiration date”, “Want to change my registration information”, “About receipt”, or “Other”, enter your name and email address. Please describe the details of your inquiry in as much detail as possible.
The application ID is listed in the email sent when you received the ESTA application. If you do not know, you can leave it blank.
Enter the necessary information and click “Confirm”.

1-2. Confirmation and transmission of inquiries

Confirmation and transmission of inquiries

A confirmation screen for inquiries will be displayed.
Please confirm that there are no mistakes in the input details and click “Send inquiry”.

1-3. Inquiry complete

Inquiry complete

When the inquiry has been sent, an E-mail will be sent to the E-mail address you entered to notify you that the inquiry has been completed.
If you do not receive the email notification of the completion of transmission, it is expected that you will not receive the response email of the inquiry as well. In that case, we recommend that you contact us again using a different email address.
If you use free mail or your mobile device email address, it may be sorted into a spam mail folder, etc. Please check.

2-1. Enter your inquiry

(Inquiry type: Cancellation policy)

Enter your inquiry

If you select “Cancellation Policy” for the inquiry type, please enter your name, email address, passport number registered at the time of application, passport issuance date, passport expiration date, and phone number.
The application ID is listed in the email sent when you received the ESTA application. If you do not know, you can leave it blank.
Enter the necessary information and click “Confirm”.

※If you are inquiring about the cancellation policy, you will need to enter all the items except the application ID in order to check the application status from the registered applicant data.
Please check here for more details on our cancellation policy.

2-2. Confirmation of inquiries

Confirmation of inquiries and ESTA application status are displayed.
We will guide you through the procedure according to the status, so please proceed according to the description.

List of other inquiries

CBP(United States Customs and Border Protection)

If your ESTA application question is not answered correctly and your travel is refused, please contact CBP (United States Customs and Border Protection) yourself.
Correction may be possible depending on the question that was answered incorrectly.

Inquiries by phone

  • Contact phone number: 1-877-227-5511
    ※Weekdays 8:30am to 5pm (US Eastern Standard Time)
  • Inquiry form
    CBP INFO center
Apply for ESTA here Please apply 72 hours before departure